I had the BEST experience with Joe today. I have been having trouble with my transmission acting funny for a couple weeks now- took it to another shop last week, only to be told everything was totally fine, which I knew it wasn't.
I looked up shops close to my house today and called based on reviews (thanks guys!). Joe asked me to bring my car in immediately- and long story short, he very quickly found that my car was extremely low in transmission fluid- not only did the other shop not check this, but apparently my regular (or ex-regular) oil change place hadn't been checking fluids like they said they were! Within minutes Joe had his team put in 3 ENTIRE QUARTS of transmission fluid. He did this totally free of charge, and saved me from a potential transmission disaster down the road!
As a single woman in the city it is a HUGE relief to find a repair shop who treated me with respect, professionalism, and genuine care and concern! Joe has definitely found a new longtime customer in the making- and I've found not only a repair shop but a new oil change place as well :)
- Michelle O.