Testimonials

 
 
 
 
Absolutely the BEST shop in town!!!! Joe (and the rest of the guys) are wonderful. They did a top notch job at a fair price.

I don't think it is surprising that most of the reviews on here are from women. Let's be honest, most of have experienced major issues with dishonesty and price gouging because of our gender. This is absolutely not the case at Hollywood. They were courteous, respectful, knowledgeable, kind...I could go on and on!

Just a fantastic overall experience and I will be back for all of my car service needs!

- Jesse M.
 
I had the BEST experience with Joe today. I have been having trouble with my transmission acting funny for a couple weeks now- took it to another shop last week, only to be told everything was totally fine, which I knew it wasn't.
I looked up shops close to my house today and called based on reviews (thanks guys!). Joe asked me to bring my car in immediately- and long story short, he very quickly found that my car was extremely low in transmission fluid- not only did the other shop not check this, but apparently my regular (or ex-regular) oil change place hadn't been checking fluids like they said they were! Within minutes Joe had his team put in 3 ENTIRE QUARTS of transmission fluid. He did this totally free of charge, and saved me from a potential transmission disaster down the road!

As a single woman in the city it is a HUGE relief to find a repair shop who treated me with respect, professionalism, and genuine care and concern! Joe has definitely found a new longtime customer in the making- and I've found not only a repair shop but a new oil change place as well :)

- Michelle O.
 
Joe and his team is the BEST! I've been using Hollywood for routine stuff like oil changes, breaks etc. When the transmission went out on my 8 year old car, I had it towed to Hollywood planning on having them do the work. Joe was the one who found out that Nissan had given an extended warranty on my vehicle! He called and made the arrangements with the dealer to get my transmission replaced. His honesty and great service have made me a customer for life.
He has always treated my wife and I with the utmost respect as well.
- Kim C.
 
Love them here !! So professional and nice ! Always take care of my BMW X3, efficient fast and professional !
Thank u Joe and your team!
- Selma A.
 
Hollywood Auto came highly recommended by our friends who have been customers for over 20 years. We had an excellent experience, and will definitely be back the next time we need service for our cars. We got a next day appointment and the communication between the mechanic and us was excellent through the whole process. It's been at 5656 Western since 1973 and yet we had never noticed. Joe the owner was warm and welcoming. A hidden gem on the northside!
- DC.
 
Joe and his guys at Hollywood are the real deal - HONEST mechanics!

I found Joe from a recommendation from a friend, and having been going to the shop for a while now, and not once did I feel taken advantage of or like I was getting the run around (which has been the case with most shops I've been to in the past). Quite the contrary, Joe has gone out of his way to help me out and he will be totally frank with you about what your car actually needs. They're fast, accommodating, provide probably the most affordable oil change in the city that won't ruin your car, and best of all they treat you like a person and help you to understand your car's needs (if you need help like I do). I can count at least 5 times I've brought my car in and Joe has gone above and beyond to help me out that no other mechanic would even bother with. I'm a customer for life with these guys. Don't even hesitate, these guys are the only mechanics you need!
- Amanda M.
 
Very honest and friendly auto shop. They dont try to offer the services you dont need. Definitely come back next time. Joe is a very nice guy to talk to.
- Khoa N
 
You can go to an auto dealer and pay through the nose to be made special. I've made that mistake in the past and on the whole they do a good job, but they over charge and make you feel like you got a good deal.

Hollywood Auto Parts made my wife and I feel special. They fixed the car and even changed some of our light bulbs. Plus they charged more than half what the dealership were asking. So we could fix the car and afford to eat :-) They take the service to the next lvl. They made me feel valued. Maybe it's just old school, but car dealers could/should learn from them.

My only problem is I can only give five stars.
- Simon P.
 
I've been taking my car here for several years. Always great service and fair prices. I've referred a few friends who've turned into regular customers too. My car recently failed an emissions test. Joe not only worked around my busy schedule to get things fixed, but also got my car tested, saving me time.
- Trevor P.
 
Joe and his crew treat you like family and with the utmost respect. They don't do unnecessary work and don't charge for small items. They repair your car in a very timely manner and at very reasonable prices. VERY honest and friendly repair shop. Will continue going there and highly recommend Hollywood!!
- Shyamala G.
 
I just had my car serviced at Hollywood Service , I am a first time customer and I was able to take my car in 10min after calling them.. they have a permanent customer in me.. Thanks Guys...
- Donna C.
 
Great honest service never try to sell you something you don't need
. Want you as long term customer not one time.
- Martin S.
 
Joe and his team were incredibly honest and thorough in their work. My boyfriend has worked on cars and SUVs for many years, and can tell most of the time when a mechanic is trying to perform unnecessary work and charge his customers for it. Instead, it was very refreshing to have Joe and his team recommend to my boyfriend not to have more work done on his Land Rover because he was trying to sell it, and spent a great deal of time working and talking with him on finding a solution to the issues the vehicle was having. Absolutely recommend.
- Nora B.
 
Brought different cars to this place in the past without issues. Due to a busy work schedule, I was unable to bring my car for service for quite some time. I knew there were a few things wrong and I was willing to drop a lot of money to get things fixed. This was my go to auto repair place.

I walked in and explained to the owner what the issue was. About a 60 minute wait, they came back. Instead of giving me a break down of how much it will cost to fix this, the owner suggested that the value of my car was not worth the price to fix. They had the opportunity to make a lot of money off of me, but did not. I asked for part of the work to be done anyways because I hated the hassle of car shopping and had an idea of the issues already. The owner was very honest and gave me a price quote, but again informed me that it would not be worth it.

I took his advice and found a new car that I am now in love with. Thank you for being honest with all of your clients and continue the great work!
- Mike Y.
 
Joe and staff were fabulous. My car died on the way to work, called the tow truck and while waiting for it looked up Hollywood. Based on the great reviews I told the driver to drop me off there. I was not disappointed! Quick, kind and friendly service and not wallet draining either. I have found my go to service shop in North Chicago, thanks Joe and crew!
- Nadia H.
 
Don't do many reviews unless they are extremely positive or extremely negative. Needless to say this business is a neighborhood gem, they focus on what your car needs not what they want to sell you unlike auto dealerships
- Consumer C.